Exchange Policy

1. Eligibility for Exchange

You may request an exchange only under the following circumstances:

• You receive an incorrect product.
• You receive a damaged, defective, leaked, or expired product.
• The issue must be reported immediately in the presence of the delivery personnel at the time of delivery.
• Customers should inspect the product before accepting the delivery.
• Once the product has been accepted and the delivery personnel has left, exchange requests will generally not be accepted, except where required by applicable consumer protection laws.

To qualify for an exchange, the product must be:

• Unused and unopened.
• In its original packaging with all labels and seals intact.
• Accompanied by the original invoice or proof of purchase.

2. Non-Exchangeable Products

For hygiene and safety reasons, we do not accept exchanges for:

• Opened or used skincare and cosmetic products.
• Products damaged due to customer misuse, negligence, or improper storage.
• Products without their original packaging or missing accessories.
• Products purchased during clearance or special promotional sales, unless they arrive damaged or defective.

3. Stock Availability

• All exchanges are subject to product availability.
• If the same product is available, we will exchange it.
• If the product is out of stock, we may offer an alternative product of equal value or process a refund where applicable.

4. Exchange Charges

• If the exchange is due to an error by Snow and Summer (wrong, damaged, defective, leaked, or expired product), we will bear all exchange and delivery costs.
• If the customer requests an exchange for any other approved reason, the customer will be responsible for the applicable courier or delivery charges.

5. How to Request an Exchange

To request an exchange, please contact us as soon as possible with:

• Your Order Number
• Product photos or videos (if applicable)
• A brief description of the issue

Our customer support team will review your request and guide you through the exchange process.

7. Policy Updates

Snow and Summer reserves the right to modify or update this Exchange Policy at any time without prior notice. Any changes will take effect immediately upon publication on our website.