Terms & Conditions

1. About Snow and Summer

Snow and Summer is an online retailer of skincare, cosmetics, beauty, and personal care products. We strive to provide authentic products and a secure shopping experience for our customers.

2. Orders & Acceptance

• All orders are subject to product availability and acceptance by Snow and Summer.
• We reserve the right to refuse, cancel, or limit any order at our sole discretion.
• After placing an order, you may receive an order confirmation. This confirmation does not guarantee acceptance of the order.
• Orders may be cancelled due to stock unavailability, pricing errors, technical issues, suspected fraud, or other unforeseen circumstances.

3. Product Information

We make every effort to ensure that product descriptions, specifications, images, ingredients, and pricing are accurate.

However:

• Product packaging may occasionally differ from the images displayed on the website.
• Manufacturers may update packaging or ingredients without prior notice.
• Minor differences in colour, packaging, or appearance do not qualify as defects.
• If you have any concerns regarding ingredients or product suitability, please consult the product label before use.

4. Pricing & Payments

All prices displayed on our website are in Bangladeshi Taka (BDT).

We reserve the right to:

• Correct pricing errors.
• Change product prices without prior notice.
• Cancel orders resulting from pricing or system errors.

Available payment methods may include:

• Cash on Delivery (COD)
• Online Payment Gateway (where available)

5. Shipping & Delivery

Delivery times are estimates only.

Snow and Summer is not responsible for delays caused by:

• Courier companies
• Natural disasters
• Government restrictions
• Political unrest
• Public holidays
• Other events beyond our reasonable control

Please review our Shipping & Delivery Policy for complete details.

6. Returns, Refunds & Exchanges

Returns, refunds, and exchanges are governed by our:

• Return & Refund Policy
• Exchange Policy
• Cancellation Policy

Customers are encouraged to read these policies before placing an order.

7. Customer Responsibilities

By placing an order, you agree to:

• Provide accurate personal and delivery information.
• Provide a valid contact number.
• Inspect your parcel in the presence of the delivery personnel.
• Use products according to the manufacturer's instructions.

Snow and Summer shall not be responsible for damage caused by misuse, improper storage, allergic reactions, or use contrary to the product instructions.

8. Intellectual Property

All content available on www.snowandsummer.com.bd, including but not limited to Logo, Brand name, Product photographs, Website design, Graphics, Text, Videos, and Icons, is the exclusive property of Snow and Summer unless otherwise stated.

No content may be copied, reproduced, modified, distributed, or used for commercial purposes without our prior written permission.

9. User Conduct

Users agree not to:

• Use the website for any unlawful purpose.
• Attempt to gain unauthorized access to our systems.
• Upload malicious software or harmful code.
• Engage in fraudulent activities.
• Misuse promotional offers or discount codes.

We reserve the right to suspend or permanently block users who violate these Terms.

10. Product Usage Disclaimer

Skincare and cosmetic products may produce different results for different individuals. Snow and Summer does not guarantee specific outcomes from the use of any product.

Customers are advised to:

• Read all product instructions carefully.
• Perform a patch test before first use where appropriate.
• Consult a healthcare professional if they have known allergies or medical concerns.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Snow and Summer shall not be liable for:

• Indirect or consequential damages.
• Loss of profits.
• Delivery delays beyond our control.
• Allergic reactions or product misuse.
• Technical interruptions or website downtime.

Our maximum liability shall not exceed the purchase price of the product concerned, except where otherwise required by law.

12. Privacy

By using our website, you also agree to our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

13. Changes to These Terms

• Snow and Summer reserves the right to update, modify, or replace these Terms & Conditions at any time without prior notice.
• The updated version will be published on www.snowandsummer.com.bd, and continued use of the website constitutes acceptance of the revised Terms.

14. Governing Law

• These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the People's Republic of Bangladesh.
• Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the competent courts of Bangladesh.